Senior Director of Property Management

Remote

Full Time

Property Management

Experienced

SUMMARY OF POSITION

The Senior Director of Property Management provides senior-level operational leadership for a portfolio of affordable apartment communities through the direct supervision and support of Regional Property Managers (RPMs). Reporting to the Vice President of Property Operations, this role is responsible for ensuring strong operational performance, financial results, regulatory compliance, asset quality, and leadership development across the assigned portfolio. The Senior Director of Property Management works collaboratively across the company to support and lead the development and improvement of processes and programs that impact community teams and property performance.

This role requires deep knowledge of affordable housing programs, a proven ability to provide mentorship and guidance to teams with multivariate responsibilities, and strong and effective communication skills. The Senior Director supports practices that increase resident retention and employee growth with the ultimate goal of advancing ALCO’s mission of providing quality affordable homes and quality jobs for the long term.

ESSENTIAL FUNCTIONS

Leadership & Talent Development

Provide leadership, coaching, and ongoing development to Regional Property Managers, fostering a culture of accountability, collaboration, and professional growth.
Build strong team support and growth within portfolio of RPMs.
Support RPMs in developing Community Managers and site teams aligned with ALCO’s values, systems, and operational standards.
Promote a positive, inclusive, and mission-driven culture across the portfolio.
Plan and develop quarterly RPM meetings and support regular portfolio meetings to reinforce expectations, share best practices, and support consistent execution.
Partner with Talent Division to support performance management, succession planning, and leadership development initiatives.

Operational & Financial Management

Provide senior oversight of operational performance and cultural alignment across assigned portfolio. Ensure that RPMs and their portfolios have the understanding and resources they need to make strategic decisions.
Partner with RPMs and community teams in the development of annual operating budgets, ensuring alignment with ownership expectations, affordability requirements, and long-term sustainability.
Review and analyze monthly financial statements and variance reports; collaborate with RPMs and internal teams to design and implement corrective actions to achieve or exceed budgeted performance.
Support RPMs in identifying operational efficiencies and best practices that enhance financial performance while maintaining service quality.
Collaborate with Property Operations team to support occupancy, leasing performance, and resident retention within program guidelines.
Maintain awareness of changing industry standards and analyze trends for discussion at various levels of the organization.

Maintenance & Asset Oversight

Ensure communities are maintained to high standards that support asset performance and resident satisfaction.
Provide high level oversight of preventive maintenance programs and maintenance operations through RPM leadership.
Review inspection results, safety reports, and maintenance metrics to ensure timely follow-up and resolution. Develop processes to review and improve internal inspections in response to changing industry and ALCO standards.
Partner with Asset Management and Director of Maintenance on capital planning, vendor performance, insurance claims, and capital project execution.
Provide operational guidance related to long-term maintenance strategies and capital improvements.

Compliance & Risk Management

Ensure communities operate in compliance with all applicable federal, state, and local affordable housing regulations.
Support RPMs and site teams in maintaining ongoing inspection readiness and strong compliance practices.
Monitor compliance performance and collaborate with Compliance teams to address findings and risk areas.
Promote risk awareness and mitigation related to operations, safety, financial performance, and regulatory requirements.
Liaise with relevant stakeholders to improve internal processes and policies, and support management of relationships with vendors.
Develop proficiency with ALCO tools and systems that are critical to the consistent and compliant operations of the communities.

Community & Professional Engagement

Support positive, professional relationships with residents, vendors, community partners, law enforcement, and local stakeholders as appropriate.
Support resident stability through high quality housing, onsite engagement, and partnerships with community support agencies. Partner with internal teams to provide relevant information for the development of new programs and standards across the broader ALCO portfolio.
Reinforce fair housing principles and respectful treatment across all communities.
Represent ALCO at industry or professional events as needed.

Cross-Functional Collaboration

Work closely with the Vice President of Property Operations and fellow Senior Director(s) of Property Management to align portfolio performance with organizational goals.
Represent Property Management in cross-function policy and process development, supporting design and implementation of growth, change. and development impacting site operations.
Develop mechanisms for regularly aggregating feedback from RPMs and community teams, as well as disseminating information to relevant stakeholders. Create forums for strategic thinking and collaborative design.
Partner with Accounting, Compliance, Asset Management, IT, Marketing, and Learning & Development to ensure coordinated operational execution.
Support acquisitions, transitions, renovations, refinances, and new community onboarding from an operational perspective.
Other duties as assigned

WORK ENVIRONMENT

Reporting Structure

Reports to the Vice President of Property Operations
Provides direct supervision and support to Regional Property Managers

Travel & Location

Requires approximately 25–50% travel, including overnight stays, depending on portfolio needs.
Based in ALCO’s Central Office when within commuting distance or remote with regular site and office presence as required.

KNOWLEDGE & SKILL REQUIREMENTS

Experience

Minimum of 8–10 years of progressive multi-site property management or operations experience, preferably within affordable housing.
Demonstrated success in operational oversight, financial management, compliance, and leadership development.
Experience leading and mentoring senior-level property management professionals strongly preferred.

Skills & Abilities

Strong leadership, coaching, and relationship-building skills.
Advanced understanding of affordable housing programs and regulatory requirements.
High level of financial literacy, including budgeting, variance analysis, and operational metrics.
Ability to balance financial performance with service quality and resident satisfaction.
Excellent written and verbal communication skills.
Proficiency with property management software and standard office technology; Yardi experience preferred.
Ability to manage complexity, prioritize effectively, and lead through collaboration and influence.

Other Requirements

CPM designation required or obtained within a defined period.
Valid driver’s license and ability to meet company insurability requirements.
Must meet underwriting standards for fidelity bond insurance.
Availability for after-hours emergencies.
Must not be on the U.S. Department of Housing & Urban Development Denied Participation list.

Pre-Employment Requirements:
All offers of employment are contingent upon successful completion of a background check and drug screening, in accordance with ALCO’s policies and applicable law.
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ALCO Management is committed to building a team that reflects the communities we serve. We welcome candidates from all backgrounds and experiences. Every qualified applicant will receive consideration for employment without regard to race, color, ethnicity, national origin, ancestry, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, age, marital status, disability, genetic information, military or veteran status, or any other characteristic protected under federal, state, or local law.

Employment with ALCO is at-will. This means either the employee or the company may end the employment relationship at any time, with or without notice, and for any lawful reason. Nothing in this job posting should be interpreted as creating an employment contract or guarantee.

ALCO reserves the right to adjust responsibilities and expectations based on business needs. Candidates may be required to complete assessments, background checks, and reference checks as part of the hiring process.

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