Human Resources Generalist (Hybrid)
Team: Talent Division
Location: Memphis, TN / Hybrid (3 days in office – Central Office)
Reports to: Director of Human Resources
Target Hire: Q1 2026
WHO WE ARE
Welcome to ALCO Management, Inc.
Since 1974, ALCO has been dedicated to providing quality affordable homes and quality jobs for the long term. Across the Southeast, we have acquired, developed, and managed thousands of apartment homes—building not just housing, but lasting community connections.
Our strength comes from the people we serve and the people we employ. We believe in creating safe, supportive environments where residents can thrive and employees can build meaningful careers. Guided by collaboration, accountability, and innovation, we continue to evolve to meet the needs of the communities we serve while honoring the values that have sustained ALCO for over four decades.
At a Glance:
- Manages more than 6,000 apartment homes across 9 states
- Over 40 years of experience in the affordable housing industry
- Widely recognized as an expert in government housing programs
As a Human Resources Generalist, you’ll support this legacy by delivering responsive, accurate, and people-centered HR operations that strengthen employee experience and organizational effectiveness.
WHY THIS ROLE MATTERS
- You serve as a trusted first point of contact for employees, shaping confidence and trust in HR.
- You lead benefits administration in a self-insured environment, ensuring clarity, accuracy, and compliance.
- You help leaders and teams stay focused on serving residents by keeping HR systems running smoothly.
- You directly support ALCO’s commitment to providing quality jobs for the long term.
ABOUT THE ROLE
The Human Resources Generalist supports the day-to-day operations of the Talent Division by delivering high-quality HR services across employee support, benefits administration, onboarding, compliance, and HR systems. This role balances strong internal customer service with operational rigor and confidentiality.
This position is ideal for an HR professional who thrives in a fast-paced, service-oriented environment and is ready to take ownership of benefits administration within a self-insured organization while supporting broader HR operations.
WHAT YOU’LL DO
Employee Support & Responsiveness
- Serve as a primary point of contact for employee and applicant inquiries, escalating complex matters as appropriate.
- Manage the HR inbox with accuracy, discretion, and timely follow-through.
- Provide clear guidance on HR policies, procedures, benefits, and leave programs.
- Support employee relations matters through documentation, coordination, and follow-up.
- Deliver consistent, professional customer service across all levels of the organization.
HR Processes, Systems & Operations
- Support onboarding and offboarding processes to ensure a smooth and compliant employee experience.
- Assist with new hire orientation and ongoing employee lifecycle activities.
- Become a functional expert in Paycom to support HR processes and reporting.
- Maintain accurate employee records and documentation in accordance with internal standards.
- Support payroll-related coordination and issue resolution in partnership with Finance and HR leadership.
Benefits Administration (Self-Insured Environment)
- Serve as the primary administrator for ALCO’s self-insured benefits programs.
- Manage day-to-day benefits operations, including enrollments, qualifying life events, terminations, and reconciliation.
- Lead annual Open Enrollment planning, execution, and employee communications.
- Act as the primary point of contact for employee benefits questions and issue resolution.
- Coordinate with brokers, third-party administrators, and vendors to manage escalations and ensure service quality.
- Serve as the internal lead for administration of ALCO’s 401(k) plan, partnering with the plan vendor to support enrollments, employee education, reporting, and operational coordination.
Compliance & Risk Management
- Support compliance with federal, state, and local employment laws and regulations.
- Assist with HR audits, reporting, and documentation requirements.
- Conduct employment eligibility verifications and respond to unemployment requests.
- Maintain confidentiality and professionalism when handling sensitive information.
- Stay informed on HR best practices and regulatory changes impacting the workforce.
Cross-Team & Organizational Support
- Provide administrative and operational support across the full Talent Division.
- Collaborate with internal and external partners, including vendors and service providers.
- Support employee communications and Talent initiatives as needed.
- Assist with special projects that improve HR systems, processes, and employee experience.
- Perform other related duties as assigned to support organizational priorities.
WHAT YOU BRING
Education:
Bachelor’s degree in Human Resources, Business Administration, or a related field preferred; equivalent experience considered.
Certifications:
SHRM-CP or SHRM-SCP highly preferred.
Experience & Skills:
- At least 1 year of HR experience preferred; 5+ years of professional customer-service–oriented experience required.
- Experience supporting benefits administration; exposure to self-insured plans strongly preferred.
- Strong written and verbal communication skills.
- High attention to detail and the ability to manage multiple priorities.
- Proven discretion, sound judgment, and professionalism.
- Proficiency with Microsoft Office and HRIS platforms (Paycom preferred).
Mindset:
Service-oriented, dependable, curious, and committed to continuous learning and growth.
WHAT SUCCESS LOOKS LIKE (6–12 MONTHS)
- Employees receive timely, accurate, and supportive HR and benefits assistance.
- Benefits administration and Open Enrollment are executed smoothly and with minimal escalations.
- HR systems and records are accurate, compliant, and well-maintained.
- The Talent Team experiences increased operational reliability and efficiency.
- Leaders and employees view HR as responsive, knowledgeable, and trustworthy.
COMPENSATION & TIMELINE
Salary Range: $70,000 – $80,000, commensurate with experience.
Timeline: Target hire by Q1 2026.
INTERVIEW PROCESS
At ALCO, we follow a structured and collaborative interview process to ensure fairness, clarity, and alignment with our values.
- Initial Resume Review, Assessment & Screening Calls (HR)
Focus: Qualifications, communication skills, and overall fit.
- First-Round Interview (Director of Human Resources + HR Representative)
Focus: HR operations, benefits administration, and service orientation.
- Performance Task
Focus: Demonstration of organization, judgment, and HR process execution.
- Final Interview (Talent Leadership Panel)
Focus: Collaboration, professionalism, and readiness to support enterprise HR operations.
Pre-Employment Requirements:
All offers of employment are contingent upon successful completion of a background check and drug screening, in accordance with ALCO’s policies and applicable law.
Pre-Employment Requirements:
All offers of employment are contingent upon successful completion of a background check and drug screening, in accordance with ALCO’s policies and applicable law.
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ALCO Management is committed to building a team that reflects the communities we serve. We welcome candidates from all backgrounds and experiences. Every qualified applicant will receive consideration for employment without regard to race, color, ethnicity, national origin, ancestry, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, age, marital status, disability, genetic information, military or veteran status, or any other characteristic protected under federal, state, or local law.
Employment with ALCO is at-will. This means either the employee or the company may end the employment relationship at any time, with or without notice, and for any lawful reason. Nothing in this job posting should be interpreted as creating an employment contract or guarantee.
ALCO reserves the right to adjust responsibilities and expectations based on business needs. Candidates may be required to complete assessments, background checks, and reference checks as part of the hiring process.
By applying, you acknowledge that you have reviewed the role, understand the expectations, and consent to be contacted using the information you provide.